Shop FAQ

Customer Support

Currently,we accept all inquiries through our Help Desk system,please log in here to submit a ticket. Your questions will be answered shortly within 1-2 days.

Frequently Asked Questions

• How to order?

• Payment Methods

• How to pay by Paypal?

• How to pay by Bank Transfer?

• How to pay by Western Union?

• Delivery Method?

• Transaction and Delivery Time

• Order Tracking

• Customs Taxes

• Return and Warranty

How to order? Step by Step Instruction

1. Register an account with Geeph by clicking Register. (Details with * are mandatory.)

2. Log on to our system to start shopping. Be sure to enable your browser cookies to enjoy the comfortable shopping experience.

3. You can use Site Search to locate your desired products at the top of the page.

4. Find the products you like and click on "Add to cart" . Products in the shopping cart can be modified freely, including quantity change and product delete before paying.

5. Click on "Estimate shipping cost" to find the estimated charge of shipping.

6. There are 4 steps in CHECKOUT windows. Your contact and billing information are automatically filled in for you. Please make a change by clicking on "Edit" upon your request.

7. Choose the Shipping Courier and Payment method. Please check carefully on the information you have entered and then click on "Place an order".

8. This will lead you to Paypal website for the payment completion.Enter your Paypal information to complete the transaction. If you don't have an Paypal Account, you can also use your credits through Paypal.

9. Please go through all the steps in Paypal until you receive a final confirmation email to ensure the success of the transaction.

10. We will begin to process your orders when the payment is received ASAP.  You will receive a notice email when we start working on your order and can expect another email with your product tracking number once we ship out your orders.

11. The total processing time will take approximately 5 to 20 days depending on your orders quantities and your mailing locations.

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Payment Methods We Accept

We accept Bank Transfer, Western Union, Paypal and Credit Cards (MasterCard, Visa, American Express and Discover). However; to efficiently protect your credit card information and reduce the online shopping threat, all the credit card transactions MUST be processed through Paypal.

* Important: All the payments have to be fully paid in advance before we start to process your order. You will be informed when we start to work on your orders and will be given a tracking number by email when we ship out your orders.

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How to Pay by Paypal?

When you finish shopping, click on " Place order" on the last stage, at where, cart shopping system will direct you to Paypal for the secure payment transaction. If you already have a Paypal account, please log in and make a payment. If you don't have an account and don't like to sign up a Paypal account, you can also pay by credit card via Paypal.

Paypal offers a safer, easier way to pay online. On paypal, you do not need to expose your credit card information to the merchants. This will increase your confidence in shopping at Geeph. Click here for more information about Paypal.

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How to Pay By Bank Transfer

You will receive a order confirmation email with the banking information you need to make a successful transaction. Please pay the necessary amount  with shipping fee payable to us (Remember that you must quote your order number with your bank transfer).

Please email or fax your deposit slip to payment@geeph.com , 86-755-8254-3767 respectively to inform us.

* Please note that any bank transaction fee collecting by the bank is your own responsibility. Please ask bank for more details.
　

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How to Pay By Western Union?

You will receive a order confirmation email with the information you need to fill out Western Union Money Transfer Form.

Information you need to know about us to make a money transfer successfully:

• Name of money receiver

• Contact address

• Phone number

Information you need to provide to help us receive the payment successfully:

• Western Union Money Transfer Control No.

• Your Full Name

• Contact Address

• Contact phone number

• Your order number

Please email or fax your * Money Transfer Control NO. with your Full Name, Address, Contact phone number and Order Number to payment@geeph.com , 86-755-8254-3767 respectively to help us receive your payment and process your orders in time.

* Please note that any money transaction fee collecting by Western Union is your own responsibility. Please ask Western Union for more details.

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Order Tracking

We will send you an email with a tracking number, once your order has been shipped. Please enter this tracking number to the relevant courier site. Click the following link to reach courier sites.

DHL, FedEx, UPS,  EMS

You can also check your order status by clicking at "Order" in the side box "MY ACCOUNT" at the left side of the main page.

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Custom Taxes

Geeph is a China based company. Everything you buy from Geeph is considered being an “import” to your country; therefore, you may be charged customs taxes and duties. Please note that our prices do not include these costs and you are responsible to pay these taxes, duties or other sale taxes if any. Policies regarding importing are different for different countries; please research before ordering.  

* Note: Geeph does not add any sales tax or hidden costs. All you need to pay to Geeph is product total + shipping cost. In the case of customs taxes, your final cost at your destination might be Geeph total (product total + shipping cost) + customs taxes.